What we collect, why we collect it, who we give it to, and how to get access to it or have it corrected.
SYD CABS is a trading name of W Eats Pty Ltd (ABN 68 649 215 967). This policy explains what personal information we collect, why we collect it, who we give it to, and how you get access to it or have it corrected. It applies to passengers, drivers, operators and anyone else who deals with us.
Your name and contact details, the trip itself — pick-up, drop-off, time and fare — the payment details used to pay for it, and anything you tell us in a booking, a complaint or an incident report. Where a legal and authorised body requires it, the camera footage from that vehicle.
Your name, date of birth, contact details and address; your NSW driver licence and driver authorisation numbers; photographs on your identification documents; the results of driver and vehicle checks made through the Point to Point Transport Commissioner’s systems and the Driver Vehicle Dashboard; your ABN or ACN; bank account details for settlement; insurance, registration and taxi licence documents; records of your onboarding and training; trip and dispatch records; and complaint and incident records.
While you are signed on to a shift, and during every trip, the in-cab tablet or the driver app also sends us the taxi’s location; the meter and shift records (trip times, distance, fare, extras and tolls, and your work and rest hours); and the device’s own details — its identifiers, app version and network — so that we can dispatch jobs, calculate fares, meet the fatigue rules and manage the device.
Whatever you send us, and the contact details you send it from.
We ask for sensitive information only where we have to, and with your consent unless the law permits otherwise. If you do not give us information we are required to collect — a licence number, an authorisation, evidence of insurance — we may not be able to provide the service or make a payment to you.
This site is deliberately light. It runs no advertising network, no session recording, no analytics profiling, and no social media pixels. We do not sell personal information, and we do not disclose it to advertisers.
The site loads a small number of third-party services, each for a stated purpose:
Each of those receives your IP address as a consequence of your browser contacting it, and each has its own privacy policy. Our server also uses an email service to send acknowledgement emails, the Australian Business Register to check an ABN you give us, and flight data services to show flight status.
Your browser can be set to refuse cookies. Some parts of the site may not work if you do.
You can message SYD CABS on WhatsApp, and we may use WhatsApp to confirm a booking, tell you your taxi has arrived, or answer something you asked us. We use the WhatsApp Business Platform provided by Meta Platforms, Inc.
Personal information about a driver is not disclosed to a complainant, and personal information about a complainant is not disclosed to a driver, beyond what is necessary for the driver to answer the allegation.
We keep payment and payout records for not less than seven years, as tax and company law require.
SYD CABS is authorised to accept the NSW Taxi Transport Subsidy Scheme, run by Transport for NSW for people who cannot use public transport because of a severe and permanent disability. When you travel with a TTSS docket:
We use these details only to claim and account for the subsidy and to answer questions about the trip. We do not use them for marketing, and we do not record more about your disability than the docket itself shows.
Every SYD CABS taxi has a PANIC alarm for the driver’s safety. When a driver raises it:
Everything about an alarm — the recordings, the questions and answers, the calls and who did what — is kept as part of the incident record, used only to deal with the alarm, to investigate it and to meet our legal obligations, and seen only by staff and monitoring centre operators who handle alarms.
Fares paid by card on a Clover device in a SYD CABS taxi are processed by Clover and its acquiring bank and paid into SYD CABS’s account. From Clover we receive:
We use this only to record the payment against the trip, issue the receipt, show the payment to the driver under his profile in the SYD CABS portal, pay the driver or operator their share and reconcile our accounts. To pay a driver or operator, we give our financial institution partner(s) the details needed to make the transfer: their name, the amount, and the bank account or card it goes to. Where a driver or operator receives payouts through our partnered app TaxiCharg (operated by NSW Group of Technologies Pty Ltd, ABN 37 696 203 059, trading as TAXI CHARG), we give TaxiCharg the same details for the same purpose. We never receive full card numbers, security codes or PINs; those stay with Clover. Clover’s own handling of payment information is covered by Clover’s privacy policy. The app’s terms are at FareTap — Terms of Use.
Taxis carry a security camera system required by law, and the footage is stored on the camera in the taxi. Footage is accessed only where it is relevant to an investigation, is handled in accordance with the Point to Point Transport (Taxis and Hire Vehicles) Regulation, and is not used for any other purpose. Unauthorised use of a recording is an offence.
Footage that has been secured is kept until the matter and any review of it are finally determined. Footage that has not been secured is not available after 90 days.
We hold personal information securely, with access limited to staff who need it for their work. Records are kept for not less than seven years, as transport law requires. Complaint records — what was alleged, the evidence considered, the response given, the outcome and any refund — are kept for the same period.
We are an Australian business and personal information is generally held in Australia. Our database, and the documents and files you upload to us, are stored in Australia (Sydney). Some of the services listed above operate cloud infrastructure that may store or process data outside Australia; where that happens, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.
We may send you operational messages about your booking, your application, or your account — those are not marketing and you cannot opt out of them while you deal with us. If we send you anything promotional, every message carries a way to unsubscribe, and you can also ask us to stop at any time using the contact details below.
Drivers can delete their own login from inside the SYD CABS app, and anyone can ask the Privacy Officer to delete their account. Your login is removed and you can no longer sign in. The records we must keep — trips, payments, licences and authorisations, complaints and incidents — are kept for the periods transport, tax and company law require.
If personal information we hold is lost or accessed without authority, we act straight away to contain it. Where it is likely to cause someone serious harm, we notify the people affected and the Office of the Australian Information Commissioner, as the Notifiable Data Breaches scheme requires.
You can ask us for the personal information we hold about you, and ask us to correct it. Write to the Privacy Officer using the details below. We will respond within a reasonable time. There is no charge for a straightforward request.
If we cannot give you access — which is uncommon, and usually because giving it would reveal someone else’s personal information or because the law prevents it — we will tell you why.
If you think we have not respected your privacy, or have acted inconsistently with this policy, contact the Privacy Officer. Tell us what happened and what you would like done about it. We will investigate and tell you the outcome.
If you are not satisfied with our response, you can take the matter to the Office of the Australian Information Commissioner — oaic.gov.au, or 1300 363 992. You can do that whether or not you have complained to us first.
Privacy Officer, SYD CABS
43–45 Claremont Avenue, Greenacre NSW 2190
incident@sydcabs.au
1300 926 117
We review this policy as the law, our practices and the technology we use change. The current version is the one published on this page and applies to all personal information we hold.
Version 6 — 18 October 2026: online booking fares paid through Stripe are also paid into SYD CABS’s account; drivers and operators see their share under their profile in the SYD CABS portal and withdraw it there; Clover card payments are shown to the driver in the portal. Version 5 — 18 October 2026: our database and the files you upload are stored in Australia (Sydney); the Clover app is now called FareTap; the website’s technical service providers are described by what they do rather than by name; adds payments and payouts, the Taxi Transport Subsidy Scheme, camera footage under a Commissioner’s notice, the PANIC alarm, location and device information from the in-cab tablet, deleting your login, and data breaches. Version 4 — 18 October 2026: Clover fares paid into SYD CABS’s account and drivers paid through our financial institution partner(s) or our partnered app TaxiCharg; Stripe named for online bookings. Version 3 — 17 October 2026: adds Clover payments (SYD CABS Meter Pay). Version 2 — 7 October 2026: adds how we use WhatsApp. Version 1 — 2 September 2026, which replaced the policy dated 2 February 2025.