Overcharged, refused a fare, or had a poor experience? Tell us what happened — every complaint is reviewed and, where it involves a specific driver or vehicle, followed up directly with the Operator.
If you left an item in a SYD CABS taxi, use our dedicated lost property process — it's faster than the general complaint form.
Lost property formWe acknowledge every complaint within 24–48 hours and give you a reference number you can track. Where a fare complaint is upheld, a refund is paid within 14 business days.
Complaint Handling Policy ↗Call our office directly during business hours, or email and we'll respond within five business days.
1300 926 117
info@sydcabs.au