Changed your mind? Cancel it yourself, free, any time before we accept it. No phone call, no waiting.
Your reference is in the email we sent when you booked, and looks like SB-FJVGKR. Nothing is charged until a ride is accepted, so cancelling before then costs you nothing.
Already accepted, or the trip is soon? That one needs a person — call 1300 926 117 and quote your reference.